The Ladder of Workplace Software Complexity
After quite a bit of hesitation, I recently picked up A World Without Email by Cal Newport at the used bookstore. Internally, I was bouncing back and forth between curiosity and an expectation that it would be like every other productivity book (i.e. leaves an empty shallow pit in your stomach after reading it). What ultimately made me decide to purchase it was this thought: “Email, and the fast-paced work environment it exists in, is always detested. Executives know this, employees know this, investors know this. So why hasn’t anything changed?”. The book was written in 2021 and now three years later we have not had a revolution against communication systems at work, if anything they have gotten worse (looking at you, Teams). I started to notice complexity everywhere, in the terminology that we have to learn to describe any new system, to the layers of people that we often have to work through to get anything done.