Notification of account removal
Last week, I received an ominous email with the subject line “Notification of Account Removal” from a company that I get podcasts from. “This is a note to alert you that your account has been removed, if you believe this action was taken in error, please contact us at this address”. My first thought was phishing, but this was also the second time I had received an email like this from this company. Something that I was doing was mistakenly triggering an automated system to flag the account (besides using an email alias, I cannot possibly think what else it would be). While I would have been okay just letting the account close, I was also curious if the support agent would have an explanation, and I was a little bit upset at the insinuation that I was doing something wrong. If I was doing something improperly, I also wanted to know so that I could correct it and stop causing them problems. After going through the process, no explanation was given, and instead of having the ability to restore the account, they just unlocked the email so that I could start fresh. In this instance, not a big deal, but if that account was actually important (on the level of an Apple ID or Google account for most people) I would have been pretty upset. It was a harsh lesson that we don’t actually control some of the biggest parts of our digital lives.